Our Communication
Process

We make sure you and the insured are in constant communication with us from when we receive the work order to returning the report.

When we receive work order
Insured is called twice a day everyday with a message left or job scheduled.
Twice per day
How we keep you in the loop.
Each action on a work order is communicated back to the client.
Our job management system keep the insured in the loop with a text message reminder 24 hours before the scheduled appointment.
Kept in the loop
What we do if a client needs to reschedule?
Any rescheduling or cancellation actioned with a phone call to the client and follow up email
Time flexible
Fast report turnaround
Reports are reviewed and sent same day.
Report queries are replied to swiftly to not impact cycle times.
Fast reporting
Our management team
True Blue Plumbing Australia’s management are in constant communication with our clients to receive feedback and work on improving process and claim cycle times.
Completed

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True Blue Plumbing

From homes to businesses, 20+ years of plumbing excellence

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