We specialise in assisting insurers and insurance builders with all aspects of water leak detection, from initial assessments through to detailed reporting for claims processing.
You achieve 100% KPI from when we receive the work order to returning the report.
Plus we make sure you and the insured are in constant communication with us from when we receive the work order to returning the report.
We make sure you and the insured are in constant communication with us from when we receive the work order to returning the report.
Receiving the work order
- An enthusiastic scheduling team contacts the insured within 1 hour of receiving the work order.
- Calls are made twice daily until the inspection is booked.
- Our dedicated scheduling team ensures no delay in reaching the clients.
Attendance and inspection
- Attendance is booked within 72 hours from the initial client contact.
- A competent leak detection specialist is booked promptly to inspect and report on the situation.
- In the case of virtual assistant bookings, this is extended to a 2-hour window to ensure seamless support.
Report review and submission
- All reports are reviewed by a senior licensed plumber and cross-referenced to current Australian Standards AS3500.
- Reports are forwarded to you the same day, ensuring you can share them directly with your client.
Completed in 3 Days
- Every job goes through our KPI-driven process, guaranteeing a 3-day turnaround from start to finish.
We work directly with insurance builders to provide specialised services that ensure smooth claims processing.
This includes residential property claims: from slab leaks in older homes to faulty fittings in modern builds, our precise detection methods enable insurers to understand the extent of damages with accuracy.
In regard to commercial property claims, complex plumbing systems may bring about underground leaks or burst pipes. Our expertise ensures thorough detection and reporting on large-scale claims.
Flood and Storm Damage Claims: We help identify water ingress and leak sources following extreme weather conditions for the correct reporting of affected properties.
Hidden Leak Assessments: Undetected leaks behind walls, under floors, or in ceilings can result in extensive damage. We employ non-invasive methods to identify such issues promptly.
Our scheduling team keeps you in the loop.
You'll be called within 1 hour of us receiving the work order
Twice a day everyday you'll be called with a message left until job scheduled
Our team sends you reminder text messages 24 hours before the appointment
On schedule a leak detection technician arrives to conduct testing
Our scheduling team makes sure we’re aligned with your KPI.
Water leak detection service specialist will be booked within 72 hours of client contact
Leak detection specialist will conduct test and complete a report same day
Reports are reviewed, processed and sent on the same day testing is completed
Reports reference Australian standards AS3500 and can be forwarded direct to client
We pride ourselves on attention to detail, efficiency, and thorough reporting to assist in making claims process easier for you and your policyholders.
Contact us today to find out how we can help you support your insurance claim work orders with our reliable leak detection services.
