Our Communication
Process

We make sure you and the insured are in constant communication with us from when we receive the work order to returning the report.

  • When we receive work order

    Insured is called twice a day everyday with a message left or job scheduled.

    Twice per day

  • How we keep you in the loop.

    Each action on a work order is communicated back to the client.

    Our job management system keep the insured in the loop with a text message reminder 24 hours before the scheduled appointment.

    Kept in the loop

  • What we do if a client needs to reschedule?

    Any rescheduling or cancellation actioned with a phone call to the client and follow up email

    Time flexible

  • Fast report turnaround

    Reports are reviewed and sent same day.

    Report queries are replied to swiftly to not impact cycle times.

    Fast reporting

  • Our management team

    True Blue Plumbing Australia’s management are in constant communication with our clients to receive feedback and work on improving process and claim cycle times.

    Completed

Have you seen our reports?

We can send you a selection of sample reports direct to your inbox right now.

Send me the reports

Sample reports include:

  • Bathroom, shower and window leak detection
  • Metal and tile roof
  • CCTV
  • Underground burst pipe
  • Appliance fault
  • Plumbing installation

True Blue Plumbing

The only leak detection specialist company
that can always deliver on your KPIs.​
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