Our 100% KPI
Process

When we receive work order

Client called within 1 hour of receiving the work order. Calls made twice a day everyday until the job is booked.

Who calls you within 1 hour?

We have a motivated scheduling team dedicated to calling the insured and booking in your inspect and report.

You receive constant communication regarding the status of the job

What happens in the next 72 hours?

Attendance booked within 72 hours of contact with the client.

One of our multiple leak detection specialist will be booked within 72 hours of contact with the client.

A 2 hour window will be given for any virtual assist bookings.

Report reviewed and sent same day

Our reports are reviewed by a licensed plumber and all reports are referenced to current Australian standards.

Reports you receive can be forwarded straight to your client.

3 day turnaround

All clients go through our KPI process to ensure the fastest turnaround.